Borrower Services

If you have received a letter from FMS in the mail, please call us at the toll-free number provided on your letter(s). Additionally, you may also write us at the PO Box address listed on your notices.

Pay ED Account

For contact options, payment methods, and other information regarding your Federal Student Loan(s) account, please visit our Pay ED Account website–an online resource dedicated to U.S. Department of Education borrowers.

Online Payments

In order to access your Pay ED Account, you will need to enter your first and last name, social security number and your security code. The security code can be found in the letter you received from us regarding the status of your account.

If you have any questions or do not have a security code, please contact us at 1-800-889-6321.

This is an attempt to collect a debt. Any information obtained will be used for that purpose. This communication is from a debt collector.

Consumer Services

If the letter sent to you is not available, please contact us at 1-800-605-9817.

Consumer Payment Portal

For contact options, payment methods, and other information regarding your account, please visit the link below.

This is an attempt to collect a debt. Any information obtained will be used for that purpose. This communication is from a debt collector.

Message to Borrowers:

Interruption of Loan Rehabilitations
Due to current conditions in the student loan financial market, we will not be able to submit your loan for sale to a rehabilitation lender as soon as we had initially hoped. The U.S. Department of Education is working toward a solution that will allow you to earn all the benefits you have been promised. This new solution will require you to apply for a Direct Consolidation Loan, and we will assist you in this process by preparing the necessary application materials for your signature in the near future. At this point the Department does not know how quickly this new solution will be in place, so in order to remain eligible for the benefits of rehabilitation that you have been promised, you must continue to make your monthly payment each month until this new solution is in place.

For further information on loan rehabilitations, you may visit the U.S. Department of Education’s website: http://www.1800iwillpay.com/bsr/